This privacy policy sets out how Richmond Physiotherapy uses and protects any information that you give Richmond Physiotherapy when you use this website.

Richmond Physiotherapy is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Richmond Physiotherapy may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from June 23rd 2012.

What we collect

We may collect the following information:

contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Privacy Notice for Clients

We take seriously our obligations to protect your privacy. The General Data Protection Regulation, incorporated in the UK by The Data Protection Act 2018 (the Act), requires us to provide you with important information on how we collect and use your personal data.

Your data is processed by Richmond Physiotherapy Ltd, whose principal business address is Lawton Gate House, 7 Hill Street, Richmond TW9 1SX. For the purpose of the Act, Richmond Physiotherapy Ltd is defined as a data controller. The Data Protection Officer is Alex Keen who can be contacted via the website or by telephone 020 8332 1132 or at the principal business address.

We can only process your data if there is a legal basis for doing so. We rely on three legal bases for processing your data. These are: your consent, which you can withdraw at any time; our legitimate business interests; and the proper management of a contract to which you are a party

We must also specify the purposes for processing your data. The purposes of processing your data are for the practice of healthcare.

We need to inform you of other parties with whom we may share your data. Internally we need to share your data with fellow practitioners. We may need to share your data externally with fellow health care practitioners and health insurance companies in order to provide appropriate care. Additionally, we use the contractors / individuals listed below to process your data. Any contractors with whom we share data about you, or who generate data as a result of our request, will be required to delete your data as soon as they have concluded the service provided to us.

We do not transfer any of your data outside the EEA. Importantly, you have a number of rights with regard to the data that we hold about you. For example, you can request access to your data, and can require that we rectify or erase it. Your requests will be properly considered. However, this does not automatically mean that we will agree to your request, as we may have other obligations that outweigh your rights. For example, we may be required to legally defend our activities.

We retain your data for a number of reasons and will only keep it for as long as is necessary ; currently the Health Care Professions Council requires adult physiotherapy records to be retained for seven years; paediatric physiotherapy records are required to be kept until the subject reaches the age of 21. These time limits imposed on us are our statutory obligations.

The legislation covering data protection is quite complex. We have tried to keep this document brief and clear to help you understand your rights in respect of the personal data that we process. Should you require further information or in the event that you are not content with how we are managing your personal data, please contact Alex Keen using the contact details supplied.

You should also be aware that you have the right to lodge a complaint with the UK’s independent data regulator, the ICO or ICO helpline 0303 123 1113.


Individuals who process your data:

Co-directors – Pippa Rollitt, Stephen Perchard

Employees – Alex Keen, Julia Kellett, Martine Postle

Contractors – Andy Parker, Edel Casey, Joe Coakley, Kathryn Brodie, Laura Fidler, Toosie Bawden, Yoshiko Beer


Lawton Gate House,
7 Hill Street, Richmond,
London, TW9 1SX

020 8332 1132